El Paso, TX (KDBC) — State Farm Insurance announced today it will be laying off 600 workers at its call center in West El Paso in 2014. Most are customer service and sales jobs. The company is consolidating its operations in Phoenix and Dallas. The company tells us most employees will receive severance packages. The facility in El Paso will remain open, but will operate with fewer employees.
State Farm released this statement today regarding the layoffs:
In order to provide the best service possible to our customers, we must continually review our business operations to ensure they are conducted in the right places. We carefully evaluated the type of work done in our El Paso facility and it was determined some call center customer service and sales job functions here could be consolidated with similar work already underway at other company locations in Dallas and Phoenix; therefore we are moving these jobs to Dallas and Phoenix. About 600 full and part-time El Paso employees will be impacted.
We deeply value the contributions of talent and expertise our employees in El Paso bring to their jobs and encourage them to pursue continued opportunities with State Farm. Those eligible employees, who choose to remain with the company, may qualify to receive benefits. This may include a relocation allowance to move to another community to work for State Farm. Eligible employees who do not remain with the company may qualify for a severance plan.
State Farm will maintain its presence in El Paso with agents and claim representatives continuing to serve area customers. Please note, we are not closing our office building at 1945 Northwestern Drive in El Paso. The operations which have decided to move out of El Paso, mainly call center customer sales and service jobs, will do so sometime in 2014.