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Wednesday, May 15, 2013 - 9:17am
There are more smiles in the friendly skies these day. According to a new study by J.D. Power and Associates, airline passenger satisfaction is at its highest levels since 2006.
JetBlue, Airways and Southwest Airlines ranked first and second among low cost air carriers for satisfaction. This is the ninth consecutive year JetBlue ranked first. Alaska Airlines topped the list of traditional carriers. Delta Airlines came in second on that list.
Overall airline satisfaction jumped to 695 on the 1,000 point scale. The study measures seven categories, including cost and fees, in-flight services, aircraft and check-in.